You may return any unused product within 45 days from the date your order is shipped for a refund of the purchase price, less any coupons used, shipping charges, or restocking fees, if applicable. Your refund amount will be credited back to the credit card used for the original purchase. Merchandise purchased with gift certificates, store credits, or money orders will be issued a store credit.
The returned product must be in new and unused condition, in the original packaging or with all hang-tags attached. All parts, accessories, and documentation must be included to insure full credit. Any products returned to us that do not meet this criteria will not be accepted for return, or will be subject to a reduced return credit amount at our discretion.
If you need to cancel your order, you must contact us immediately. Once your order has entered the shipping process, we are unable to cancel it - our goal is to ship as quickly as possible. Order cancellations must be sent by email.
If your purchase arrives damaged or defective contact us within 5 days of receipt. We will arrange for replacement parts or new merchandise to be sent to you as soon as possible, and arrange for the damaged or defective item to be returned to us - all at our expense. If you choose to not accept a replacement, you may return the product subject to our normal Return Policy and Restocking Fees, if any apply.
Return shipping costs are the responsibility of the customer, unless we made a mistake. Returned packages that are refused will be subject to a reduced credit for the cost of original shipping and return shipping, plus any applicable restocking fees.
Complete and detailed return instructions are included with every order. Please refer to these instructions before returning any item.
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